Our Returns & Exchanges Policy applies to faulty items only.
All items are quality checked prior to dispatch but on the rare occasion that you receive a faulty product, you can return it to us and request an exchange or a full refund of the purchase price by following our simple returns process below:
- Get in touch with us as soon as you notice the defect by completing our online Returns Form below.
- A member of our Customer Care team will respond to you within 24-hours after receiving your Returns Form with instructions for your return.
- Please package your products securely and return your package to us at the returns address provided by our Customer Care team within 7-days from the date you completed our online Returns Form.
- All goods are inspected on return and either refunded or exchanged in accordance with your request. Where you have requested an exchange, we shall send you a dispatch email once your new product has been shipped. If the replacement item you have selected is out of stock, we shall notify you and issue a full refund of the returned items within 3-5 days of this email notification.
- For further details about your return rights, please see our Terms of Sale.