FAQ's

Our products are made from premium vegan leather and are free from animal-based adhesives to ensure all bags are cruelty-free and ethically produced from start to end.

The Sienna Triple Compartment tote will fit a 16" laptop in the padded laptop compartment. 

Our Lotus tote will also safely store most modern 15" laptops in the padded laptop compartment. 

We use only vegan leather (polyurethane) for the exterior of our bags and suedette or cotton for the interior linings. We have chosen to use polyurethane as it has reduced health risks and is more environmentally friendly than alternative synthetic materials.

We aim to resolve issues with faulty items as quickly as possible. As soon as you discover a fault, please contact our Customer Care team at care@lawfullondon.ae with:

• The order number
• The faulty item's name and product code
• A description of the fault

We accept cash on delivery ("COD") in UAE, as well as payments with Visa, MasterCard, Maestro, Discover and American Express credit cards or debit cards. We also accept Apple Pay and Google Pay.

Unfortunately, we cannot accept cheques, money orders or direct bank transfers.

Please email us at care@lawfullondon.ae as soon as possible if you would like to cancel or modify your order. We aim to process orders as quickly as possible through our warehouse but we’ll do our best to process your request.

You may exchange any product provided the bag is unworn, undamaged and has the original tags attached.Please see our Returns and Exchanges Policy for further information on how to return your product to us and the timeframe for doing so. Please note we offer exchanges only. 

At the time you place a pre-order for any product on our website, you will be charged the full product price and any applicable shipping costs associated with your order.

An estimated dispatch date is provided on the relevant product page at the time you place your pre-order. All pre-orders shall be dispatched on or around the estimated dispatch date and shall be shipped to pre-order customers immediately once the product is back in stock. You shall receive an updated email containing the tracking code for your shipment once dispatched.

Yes, you can cancel a pre-order at any point after you have placed your order up until the date it is dispatched. Once your item has been dispatched, we will be unable to cancel your order.

If you wish to cancel a pre-order prior to the product being dispatched, please email us at care@lawfullondon.ae. We will confirm cancellation of the pre-order and process a full refund within 3-5 business days of the cancellation request.

All orders are dispatched within 48 hours. Orders placed after 12pm on Friday and over the weekend (including bank holidays) shall be dispatched the next working day. Please note that there can be delays during the holidays or other high-volume periods.

Yes, once your order has been dispatched you will receive an e-mail with a tracking number and details of the selected courier which allows you to track your package on their website. If you have not received your order confirmation from us please check your junk folder, otherwise please contact our Customer Care team at care@lawfullondon.ae and we will be happy to help.

Our site currently ships to the Bahrain, United Arab Emirates, Kuwait, Qatar and Saudi Arabia at this time. 

Our international website www.lawfullondon.com offers international shipping to the following countries: Australia, Canada, Switzerland, the United States, United Kingdom and the following countries in mainland Europe: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Jersey, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Spain and Sweden.

If you are located outside of the above countries and are particularly interested in a product, please contact us by emailing hello@lawfullondon.ae.

Unfortunately we are unable to ship to a PO Box address.

We offer free shipping on all orders to the Bahrain, UAE, Kuwait, Qatar and Saudi Arabia.

Duties and taxes will be applicable and payable by the recipient on delivery. The courier will contact you directly after placing your order to settle the duties and taxes payable on your order.

We do not currently provide a free returns option. All returns for faulty items will be subject to the charges of your chosen postal/courier provider.

We are currently stocked in Tryano in Yas Mall, Abu Dhabi, UAE and Saks 5th Avenue Middle East (Bahrain).