FAQ's

Products

Are your products cruelty-free?

Our products are made from premium vegan leather and are free from animal-based adhesives to ensure all bags are cruelty-free and ethically produced from start to end.

Are any bags suitable for a 15" laptop?

Our Sienna tote bag will fit a 15" laptop in the main/middle section. It is a popular choice for those with larger devices due to the wide central compartment which allows for ease of storage of longer items.

What materials do you use to produce your bags?

We use only vegan leather (polyurethane) for the exterior of our bags and suedette or cotton for the interior linings. We have chosen to use polyurethane as it has reduced health risks and is more environmentally friendly than alternative synthetic materials.

What shall I do if I have received a faulty product?

We aim to resolve issues with faulty items as quickly as possible. As soon as you discover a fault, please contact our Customer Care team at care@lawfullondon.ae with:


  • The order number
  • The faulty item's name and product code
  • A description of the fault

Orders

What forms of payment do you accept?

We accept cash on delivery ("COD") in UAE, as well as payments with Visa, MasterCard, Maestro, Discover and American Express credit cards or debit cards. We also accept Apple Pay and Google Pay.

 

Unfortunately, we cannot accept cheques, money orders or direct bank transfers.

Can I cancel or modify my order once it has been placed?

Please email us at care@lawfullondon.ae as soon as possible if you would like to cancel or modify your order. We aim to process orders as quickly as possible through our warehouse but we’ll do our best to process your request.


You can always return any unwanted items for an exchange or refund once you have received your order. Please see our Returns & Exchanges Policy.

How do I return or exchange a product?

You may return or exchange a faulty product by informing us as soon as possible of the fault by completing our online Returns Form. Please see our Returns and Exchanges Policy for further information on how to return your product to us.

Pre-Orders

When will I be charged if I pre-order a product?

At the time you place a pre-order for any product on our website, you will be charged the full product price and any applicable shipping costs associated with your order.

When will my product arrive?

An estimated dispatch date is provided on the relevant product page at the time you place your pre-order. All pre-orders shall be dispatched on or around the estimated dispatch date and shall be shipped to pre-order customers immediately once the product is back in stock. You shall receive an updated email containing the tracking code for your shipment once dispatched.

Can I cancel a pre-order?

Yes, you can cancel a pre-order at any point after you have placed your order up until the date it is dispatched. Once your item has been dispatched, we will be unable to cancel your order. 

 

If you wish to cancel a pre-order prior to the product being dispatched, please email us at care@lawfullondon.ae. We will confirm cancellation of the pre-order and process a full refund within 3-5 business days of the cancellation request.

Shipping

When will my order be shipped?

All orders are dispatched within 48 hours. Orders placed after 12pm on Friday and over the weekend (including bank holidays) shall be dispatched the next working day. Please note that there can be delays during the holidays or other high-volume periods.

Can I track my order?

Yes, once your order has been dispatched you will receive an e-mail with a tracking number and details of the selected courier which allows you to track your package on their website. If you have not received your order confirmation from us please check your junk folder, otherwise please contact our Customer Care team at care@lawfullondon.ae and we will be happy to help.

Do you ship internationally?

Our site currently ships to the United Arab Emirates, Kuwait, Qatar and Saudi Arabia at this time. If you are located outside of these countries and are particularly interested in a product, please contact us by emailing hello@lawfullondon.ae.

 

Our international website www.lawfullondon.com offers international shipping to the following countries: Australia, Canada, the United States, Switzerland and the following countries in mainland Europe: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Jersey, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Spain and Sweden. If you are located outside of the above countries and are particularly interested in a product, please contact us by emailing hello@lawfullondon.ae.

 

 

Do you ship to a PO Box?

Unfortunately we are unable to ship to a PO Box address.

What are the delivery costs?

We offer free shipping on all orders to the UAE, Kuwait, Qatar and Saudi Arabia.

 

Duties and taxes will be applicable and payable by the recipient on delivery. The courier will contact you directly after placing your order to settle the duties and taxes payable on your order. 

 

  

Do you provide a free returns label?

We do not currently provide a free returns option. All returns for faulty items will be subject to the charges of your chosen postal/courier provider. 

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